We do not engrave customer grips at this time

Returns & Exchanges

All current grip offerings are produced by Altamont Company in Illinois, and Hogue Inc in California. Both proudly made in the USA. Hudson River Valley Customs (HRV Customs) is an Authorized Altamont Dealer and Hogue OEM Dealer, as such defects or fitting issues will be handled through Hudson River Valley Customs with each respective company. All engraving and finish work is the product of Hudson River Valley Customs and will be handled solely with HRV Customs.

Hudson River Valley Customs is a private company, as such we reserve the right to refuse or cancel any order for any reason. Examples of this are hate related orders, multiple orders of the same item, unreasonable prior returns, or any other reason.

We will accept returns for items that arrived damaged, are not as described, or you just don’t want them, providing they have not been modified or personalized before or after receipt for a period of 15 days from the date of receipt (Based on USPS confirmation of delivery date) ALL AUTHORIZED RETURNS ARE FREE (We will provide you with a USPS label to print). We will NOT accept returns on any personalized items under any circumstance. We only accept returns from original purchaser, if you're purchasing as a gift we would need the person receiving the item full name and address prior to us shipping, this is not negotiable. This also includes custom or modified design work. Custom orders of existing designs will be considered on a per order basis and will require authorization before return will be accepted. You are responsible to know your gun, we list the item with fitment information. Please read fitment information carefully before purchase, if you are unsure please contact us and we will gladly assist you in the proper purchase. Be aware that most wood grips need minor adjustment when being fitted properly, this is a characteristic of wood grips that allows fitting to the many variations that exist from gun to gun and year to year machining. While the majority of grips will fit straight out of the box there will be occasions where very light hand filing or sanding is necessary to the inside area to fit your specific gun model. We include a disposable file with each purchase for this purpose. If your grips need more than minor sanding on the inside please do not go further, contact us for return or exchange. Never use power tools for any adjustments. Buying the wrong grips is not a defect or damaged product, as such returns for wrong item purchased will need return authorization and are subject to a restocking fee. Thank you.

In all circumstances we strive to get you the product you want, please contact us with any questions. You can choose to return defective product for refund or replacement within 15 days of receipt via USPS confirmation of delivery. After 15 days please contact us for further instruction.

Smooth Grip Purchase:

We welcome your purchase of smooth grips, however when inventory levels of that item becomes less than our minimum of that particular model, style, and color it will not be available for sale as a smooth grip until our inventory is replenished. This includes product unavailable from the manufacturer for 10 days or longer, and exclusive HRV Grips products.

Custom Design works

All Custom design work is the property of Hudson River Valley Customs, including artwork which is not individually, or specifically protected by the individual. We reserve the right to use any and all designs which we provide, paid or otherwise, in any of our future offerings. Exclusivity is not a part of the purchase. We will not use personal or business logos or identification images without consent. Purchases of 50 or more of the same item and design will be considered for exclusive use.

A message from Altamont:

We are confident in our product and strive for exceptional customer satisfaction. Most issues can be quickly remedied through email or a phone call. All products are recommended to be installed by a qualified gunsmith. Most grips will fit directly out of the box, however some may need minor adjustment to fit properly. Some manufacturers models are more difficult than others, as machining and hand finishing leaves variations from gun to gun. If you are concerned about fitting issues with your gun please contact us for guidance prior to purchase.

A message from HOGUE:

Fit, function, superior performance and world-class design are hallmarks of the Hogue name. When you purchase a Hogue product you’re carrying a piece of our family history. Our products are designed from the ground up to enhance your sporting experience. Our brightest ideas, the finest materials and the world's best manufacturing practices are united under the Hogue name. We're proud to be the first choice of law enforcement, handgun manufacturers, competitive shooters and firearm enthusiasts worldwide for products that reflect our passion, history and commitment to bringing you a full range of products created to enhance your sporting experience for years to come.

Hudson River Valley Customs is not affiliated with any gun manufacturer. All references to gun makers are strictly for informational purposes. All fees have been paid to the suppliers of their respective licensed materials.